What Long Island Homeowners Say About Top Hat Chimney
Reviews matter because a chimney is one of the few things in your house you can’t easily inspect yourself. You can’t see the flue from the ground, and you can’t always tell the difference between a little soot and a creosote problem that’s been building for years. That’s why we encourage every customer to ask around before hiring us. Wendell Pike has been doing this since 1999, and most of our work on Long Island comes from neighbors telling neighbors. When the sweep who shows up at your door is the same guy whose name is on the truck, the reviews tend to write themselves.
Recent Reviews
Wendell and his crew swept our chimney in Massapequa last October, and the camera footage showed a hairline crack in the flue liner we never would have found on our own. He told us it could wait a season, showed us exactly what to watch for, and didn’t push a liner replacement. That kind of honesty is rare.
Henry L., Massapequa
We’d been in our Huntington house for three years and had never thought about the chimney until we smelled smoke backing into the living room. Top Hat came out, found a third-degree creosote glaze that had basically turned the flue into a narrow pipe, and got it clean in one visit. The difference in how the fireplace draws now is night and day.
Marco H., Huntington
The previous owners of our Port Washington home left us a chimney sweep’s receipt from 2019, so we figured we were fine. Wendell’s camera told a different story. Bird nesting material, a cracked crown, and enough creosote to make him raise an eyebrow. He fixed all of it and emailed me the video. I watched it twice.
Sofia M., Port Washington
Called on a Sunday morning expecting a voicemail. Wendell picked up himself, talked me through what I was seeing in my fireplace, and had his crew here by Tuesday. They gave me a real arrival window, showed up in uniform, and the price on the phone matched the invoice to the penny.
Steven K., Merrick
I’d used two other companies on Long Island before finding Top Hat, and neither one ever put a camera up my flue. Wendell spent ten minutes showing me the footage, explaining what first-degree creosote looks like versus the kind that causes chimney fires, and told me plainly which repairs I could safely delay. He talked me out of a $900 job. That’s the guy you want.
Henry L., Baldwin
Our chimney cap blew off during a nor’easter last winter, and water had been getting into the firebox for weeks before we noticed the staining. Top Hat replaced the cap, installed a proper crown, and even ran a brush through the flue while they were up there. The 90-Day Done Right Promise was in writing on the invoice. Nobody else we called offered anything close.
Marco H., Syosset
Why Customers Trust Us
Every review above mentions something Wendell did that he didn’t have to do. Showing camera footage before recommending a repair. Talking a customer out of a job that could wait. Answering the phone on a Sunday morning. That’s not a strategy; it’s just how Top Hat Chimney has operated on Long Island since 1999. Wendell puts his name on the work and runs into you again at the bagel shop on Saturday, and he has never forgotten that. The 90-Day Done Right Promise is in writing on every single job because a handshake doesn’t hold up in court, but a promise on the invoice does. We’re licensed and insured, we carry brands like DuraFlex, HeatShield, and Olympia Chimney, and the price you hear on the phone is the number on the invoice before a single tool comes off the truck. If you want to know what your neighbors think, ask anyone on your street. Then call (516) 968-5380 and ask us yourself.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Long Island since 1999.