Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We’ve been sweeping and repairing chimneys across Long Island since 1999, and the guarantee we give you today is the same one Wendell Pike started with: if it’s not done right, we make it right. In writing, on every job. When Wendell and his crew leave your driveway, you’ll have a 90-Day Done Right Promise attached to the work. If anything we touched isn’t holding up the way it should, one call brings us back at no additional cost. No fine print, no phone tag, no explaining yourself twice. You deal with the same people who did the work. We live here, we work here, and we’ll run into you at the hardware store on Saturday. That’s the real warranty: our name is on it, and so is Wendell’s.

Call (516) 968-5380

What’s Covered

• Workmanship on every sweep, repair, cap, crown, and liner. If we installed it or cleaned it and it’s not right within 90 days, we return and fix it without charging you a dime.
• Parts and materials we supplied. We install and service products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a part we put in fails during the guarantee window, we handle the replacement and the labor.
• Cleanup when the job is done. You shouldn’t know we were there except for a cleaner flue and a safer fireplace. We lay drop cloths, we contain the soot, and if we leave so much as a footprint of creosote on your hearth rug, that’s a callback on us.
• On-time arrival with honest communication. You get a real arrival window before the truck rolls, and if that window slips, we call you before you have to call us. The sweep who shows up at your door is background-checked, uniformed, and knows your address before he knocks.
• Upfront pricing with no surprises. The number you hear on the phone is the number on the invoice. Before a single tool comes off the truck, you’ll know what the job costs. If we find something else while we’re in there, we stop and show you before we start anything new.
• The camera footage and a plain-English verdict, every time, no exceptions. We don’t expect you to take our word for it. We show you what we saw.

Our Satisfaction Promise

Here’s how it works if you’re not happy. Call the number on your invoice, or just call (516) 968-5380. A live person answers. Around the clock, every day of the year, not a voicemail box and not a call center. It may well be Wendell himself picking up. Tell whoever answers what’s bothering you. We’ll schedule a return visit at a time that suits you, and we’ll come back and make it right. The 90-Day Done Right Promise is written on every job we complete, so there’s no debate about whether the work is still covered. If it’s within 90 days and we did the work, it’s covered. If a homeowner ever feels we missed something on a sweep or a repair wasn’t holding up, the answer isn’t an argument. It’s a truck in the driveway. We’d rather redo a job properly than leave a family on Long Island wondering whether their chimney is safe.

Licensed & Insured Backing

Any company can print a warranty on a flyer. The thing that makes a guarantee real is standing behind it, and that means being licensed, insured, and reachable. Top Hat Chimney is locally owned and owner-operated, with a published address and license number. Wendell puts his name on the work, and that name has been attached to chimney service in these communities for over 29 years. Insurance protects your home and our crew while we’re working on it, and licensing means we’re accountable to the state, not just to ourselves. If something goes wrong, you’re not chasing a franchise that rotated in last spring. You’re dealing with the same local company that did the job, and we answer the phone. That’s the real backing behind every guarantee we write.

Standing Offers That Make the Guarantee Stronger

• Free second opinion on any written estimate. If another company has given you a written quote, bring it to us. Wendell will review it honestly. If the work’s not needed, he’ll tell you that before he tells you anything else.
• $40 off any repair over $200. The guarantee applies to the work we do, and the discount applies to the invoice. Same crew, same standards.
• No trip charge inside the county. We don’t charge you for the privilege of showing up to look at your chimney. The estimate is free.
• 10% off for seniors and veterans, always. No gimmick, no window. If you served or you’ve earned the senior discount, it comes off every job.

What the Guarantee Does Not Claim

We don’t promise things we can’t possibly know. We don’t promise your chimney will never need another sweep, because on Long Island, with our winters and our salt air, every flue builds creosote and every crown takes weather. We don’t promise a liner will outlast your house, because no liner does. What we promise is this: the work we do will be done right, and if it isn’t, we’ll come back and fix it within 90 days at no charge. We promise to show you the camera footage so you never have to take a sweep’s word for what’s inside your flue. And we promise that when you call, a live person answers. That’s a guarantee you can actually use.

Frequently Asked Questions